Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- PJVarysburg, NYCustomer since Dec 1998
“The entire crew at Long Agency is fantastic. When the chips are down Long Agency is the best. Long Agency never stopped working to get our claim settled.”
- JWPerry, NYCustomer since Feb 2009
“Absolutely amazing customer service. Everyone goes above and beyond to help me out, and answer questions I may have.”
- KAnonymous, Rochester, NYCustomer since Nov 2011
“Customer service is unbeatable. Any question or concern I may have they are always there to pick up the phone and respond.”
- JRRush, NYCustomer since Nov 2014
“Always quickly answers our question and our agent, Rick Wilkins goes out of his way to assist us. Thank you!”
- JGAnonymous, Livonia, NYCustomer since Mar 2011
“Personal touch and professional service!!!”
- DJAnonymous, Kihei, HICustomer since May 1998
“I have been a customer of Long Agency and Erie Insurance for over 20 years. Both have provided excellent product and service on Homeowners, Auto, and Renters insurance. I would continue with them if I wasn’t moving to an area where they do not provide coverage. I cannot say enough good about the superb way in which my insurance needs and concerns were handled. Excellent people service and very good prices. You cant’ go wrong with Long!!!”
- PCAnonymous, Nunda, NYCustomer since Sep 2002
“The Long Agency has always been there when I have needed them. They are very efficient, friendly and go beyond what they need to do to keep me happy. I recommend the Long Agency for all your insurance needs.”
- SBAnonymous, E Amherst, NYCustomer since Dec 2005
“The prompt and professional response is always appreciated. So many other businesses have lost the ability or even care to communicate directly with the customers. At Long Agency you still get the phone answered and polite service. ”
- SHAnonymous, York, NYCustomer since Dec 1899
“I have had some claims (deer hits & a windshield or two) and they have always been handled courteously, professionally and efficiently. On one occasion you went the extra mile for me to rectify a dispute I was having with the insurance company on a claim and that means a lot. ”
- JFNunda, NYCustomer since May 1999
“They actually listen to what our needs are and provide the best service that fits.”
- DVAnonymous, Mt.Morris, NYCustomer since Jul 1999
“I have been with the Long Agency for over 20 years. Everyone has been professional to work with, I have recommended them to family and friends. ”
- WKAnonymous, Geneseo, NYCustomer since Nov 2015
“The reps from Long Agency are always available to answer questions, and respond quickly. I have been happy with their service since switching to them 5 years ago.
Thank you to Debbie and Rick!” - SGAnonymous, Mt. Morris, NYCustomer since Apr 1986
“I have been with Long Agency for many, many years and they cover my home and auto.
Long Agency is prompt, professional and treats you like family. I am very happy with them.” - LTAnonymous, Penfield, NYCustomer since Mar 2008
“The great office staff is what has kept me there and makes me feel confident to recommend Long Agency to others.”
- KHLivonia, NYCustomer since Apr 2018
“I like how it is easy to get a hold of an agent by phone AND by email. It is comforting knowing how knowledgeable agents are and are looking for the best packages for you. ”