Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- DPAvon, NYCustomer since May 2010
“Customer service is great. Whenever we need a certificate of insurance it gets done very quickly and efficiently. It’s nice to stay local and to know when you need something you will be talking to a live person. Continue the good work.”
- WDAnonymous, Cuba, NYCustomer since May 2008
“Very friendly people. Always there when I have a question. They always come through. Would not go anywhere else for business insurance. Thanks Erie Insurance.”
- WDAnonymous, Mt. Morris, NYCustomer since Jun 2006
“Long Agency has always been like dealing with family. They go over and beyond my expectations. ”
- ATAnonymous, Rochester, NYCustomer since Jan 2007
“All question I have are answered quickly. All employees are always friendly.
Certificates of insurance are issued almost immediately.
Any problem with insurers are addressed by your staff.
Company is very customer oriented.
Very good communication with clients
” - JCFairport, NYCustomer since Apr 2010
“We hold business and personal insurance accounts and the process is seamless and friendly.
” - JGAnonymous, Avon, NYCustomer since Mar 2017
“Always prompt in responding to questions, and generating documents.”
- WWAnonymous, Hemlock, NYCustomer since Nov 1996
“We have been with Long Agency for all 3 of our homes, plus our autos. They have our best interest always comes 1st. Any question Sue in office can answer. Were very fortunate to have them.”
- JOAnonymous, Lakeville, NYCustomer since Aug 2018
“Could not be happier with your agency or Mr. Rick Wilkins. Always gets back to me asap and as a relatively new business he has always made it a point to stop in and go over things as they unfold. Would highly recommend your agency and Rick both personally and professionally.”
- JFPerry, NYCustomer since May 2008
“Whenever we need insurance coverage for anything at our home Sue is my first person to call at Longs.
Great customer service. ” - EGAnonymous, Arkport, NYCustomer since Jun 2008
“The Long Agency always provides great coverage for an exceptional price. I love being able to call their office and talk to a real person who can help me with any questions I have, any time I call.”
- GGAnonymous, Retsof, NYCustomer since Jun 2013
“I had to have a windshield replaced, and just one call to the Long Agency and it was all taken care. I just had to pick a date. Thank You, Long Agency.”
- MCAnonymous, Honeoye, NYCustomer since Apr 2009
“The Long Agency has insured my home and vehicles for several years. It is wonderful having a professional team to monitor the protection of these important assets. Their service is efficient and reliable, much better than the DIY online policies. My account rep, Debbie, is the best. She reviewed my auto policy and found a way to save me a significant amount on my premium. ”
- JFAnonymous, Rochester, NYCustomer since Nov 1998
“My experience with the Long Agency is decades long. The leadership and staff have always demonstrated genuine care for my personal and business best interests. They work hard to build long term relationships and are totally supportive when claims arise. Quality people!”
- DSAnonymous, Geneseo, NYCustomer since Jul 2014
“I love that your company is always easy to contact and so efficient with anything we need.”
- SJRochester, NYCustomer since Apr 1996
“The customer service is excellent. Whenever I have a concern about a specific issue with my insurance, the issue is resolved. ”