Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- JBAnonymous, Conesus, NYCustomer since Sep 2006
“Super friendly staff! Always willing to help! Have been with the Long Agency for years and don’t plan on changing anytime soon!! They always get us the best prices and are fantastic to work with! Would highly recommend!!”
- EJAnonymous, Dansville, NYCustomer since Jun 2014
“Fast, timely and friendly response to my recent deer hit and repair. Thank you”
- PJVarysburg, NYCustomer since Dec 1998
“Professional good service and people that care. When the chips are down Long comes through. Best agency I’ve ever had.”
- LDGeneseo, NYCustomer since Aug 2006
“I have always been treated with the utmost respect and dignity even when my questions might seem superfluous. My calls are answered immediately and knowledgeably. The staff at Long Agency, especially Mrs. Betette, have consistently handled my questions/claims with a personal touch, offsetting any panic I may have been experiencing at the time. That’s what I call going above and beyond. ”
- JWPerry, NYCustomer since Feb 2009
“I always receive prompt, courteous service from everyone I speak with at the office. Their attention to detail is outstanding.”
- PCAnonymous, Nunda, NYCustomer since Sep 2002
“This company is always helpful and they treat me like family. They are the best.”
- KTAnonymous, Rochester, NYCustomer since Oct 2019
“Your customer service is outstanding. I know I could pay less elsewhere but the people at Long Agency are friendly, knowledgeable and very willing to help, which is why I stay with Erie.”
- TPSpringwater, NYCustomer since Apr 2014
“Everyone with whom I have interacted has had a genuine interest to find the right coverage for my needs and to assess that coverage on an ongoing basis. Also there for me when I needed to use my insurance. ”
- JGLivonia, NYCustomer since Mar 2011
“Easy to get a hold of, knowledgeable and friendly staff.”
- SBAnonymous, Lockport, NYCustomer since Dec 2005
“Andy and Sue have always provided excellent customer service and answer all my questions in a timely manner. They have covered all my needs for over two decades and I would strongly advise all who need coverage to seek them out. They are experts in the industry and will properly insure you and your property at reasonable and competitive rates. ”
- NQAnonymous, Geneseo, NYCustomer since Mar 2020
“The attentiveness from beginning to end was 100%. My request was responded to within 24 hours. I had a visit from the representative, he had quotes to me within the next 24 hours. I had the best price and my insurance was in motion and paid for with the next two days. He went ahead and cancelled my other plans, everything was done seamless. This was also during the time of minimal contact due to Covid 19”
- DGCaledonia, NYCustomer since Apr 2006
“Nice to know we can call and talk directly to an experience agent who takes care of things promptly. ”
- TGAnonymous, Mount Morris, NYCustomer since Jul 1999
“Every time we have had an issue from the ice storm or an accident Long Agency has been very timely and helpful to us”
- RPAnonymous, Geneseo, NYCustomer since Aug 2017
“Thank you for your follow up and expertise in understanding our needs.”
- JVGeneseo, NYCustomer since Jan 1993
“Long Agency has always taken care of any insurance issues for my family.”