Meet Our Staff

Connor joined the LAI Team 1 year ago. Prior to joining the insurance business, he earned his BS and MBA at the Rochester Institute of Technology studying Management Information Systems and Supply-Chain Management. After college, he worked at Deloitte Consulting where he helped the Internal Revenue Service (IRS) optimize operation by modernizing systems. Some of his projects included developing distribution of COVID19 stimulus and tax credits, free taxpayer portals, and digitalizing paper processes. After leaving his vast corporate career, Connor was passionate about joining the family business (yes that’s right … he’s Rick’s son!) Beyond that, he is deeply passionate about advocating for individuals and assisting small and medium-sized businesses (SMBs) in his community by offering them comprehensive coverage at reasonable prices. One piece of advice Connor would give existing and new clients would be to be educated. Customers often feel like insurance is a black box that they must pay for every year. Taking the time to talk to an educated agent allows customers to understand what coverages they are paying for. Connor’s personal interests include working out, spending time with loved ones, and real estate investing!

Cheltsea has been a part of the LAI Team for 6 years. She was interested in pursuing a career in insurance because there are always opportunities to learn and expand her current level of knowledge. She also knew that the profession would give her the ability to be successful in her career while still prioritizing her family. Cheltsea’s biggest piece of advice to clients is to ask as many questions as you can to understand coverages. No questions are stupid questions! In her free time, Cheltsea enjoys camping, reading, cleaning, and spending time with her husband and four children!